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Privacy Policy

Last updated: August 8, 2025

Incerto Technologies Private Limited

We (Incerto Technologies Private Limited, or "Incerto") are deeply concerned about your privacy and take this responsibility very seriously. This Privacy Policy ("Privacy Policy") outlines how we collect, process, use, and disclose your data when you use our product ("Incerto"). The term "Tool" refers to our product offering and all associated services.

References to "we", "our" or "us" refer to the Tool and/or Incerto Technologies Private Limited, which has its registered office at:

#164, 1st Cross, 1st Main,
RMV II Stage, Sanjaynagar,
Bengaluru - 560094, Karnataka, India

1. THE TOOL AND ITS FUNCTIONALITY

Incerto is an AI Copilot for databases. It enables users to complete a certain task or solve a specific problem on a database using AI Agents.

The product is powered by Large Language Models (LLMs) fromAnthropic (Claude) and Google DeepMind (Gemini), which assist users to complete a task based on contextual input provided by the user.

2. ELIGIBILITY

By using this Tool, you confirm that you are at least 18 years of age and competent to contract as per the Indian Contract Act, 1872. If you are between 13 and 18 years, you must obtain consent from your legal guardian or parent, who agrees to our Terms and Privacy Policy on your behalf.

3. INFORMATION WE COLLECT

A. Information You Provide:

Upon signing up or using the Tool, we may collect:

  • Full Name
  • Email Address
  • Password
  • LinkedIn Profile (optional)
  • Company or Role (optional)

We also facilitate integrations with AWS, GitHub, and external APIs via secure OAuth or token-based authentication. Any metadata collected (e.g., query logs, system configurations) is pseudonymized and encrypted.

B. Usage Data:

We store only the following:

  • Number of AI prompts initiated
  • Tokens consumed via Claude and Gemini
  • Email address

Prompts submitted through our AI integrations are routed directly toAnthropic (Claude) and Google (Gemini) APIs for processing. These prompts are not stored by us. You can review their privacy practices at:

• Anthropic (Claude): https://www.anthropic.com/legal/privacy

• Google Gemini: https://policies.google.com/privacy

No other user-generated data is retained by our systems unless explicitly submitted for feedback or support.

4. HOW WE USE YOUR INFORMATION

We use your data to:

  • Personalize and optimize your experience on the Tool
  • Improve our services and develop new features
  • Provide support and respond to inquiries
  • Send important account-related communications
  • Monitor usage patterns for fraud detection and performance analysis
  • Fulfill legal and compliance obligations

5. DATA SHARING

We do not sell your data. We share it only under the following circumstances:

  • With our AI processing partners Anthropic and Google, for prompt handling and analysis
  • With infrastructure providers (e.g., secure cloud and analytics platforms)
  • If required by law or regulatory authorities
  • During business transfer scenarios such as mergers, acquisitions, or insolvency

Any data shared with third parties is pseudonymized and used solely for operational purposes.

6. DATA SECURITY

We don't keep any of your data on our servers. Our tool is completely on-prem.

While we strive to protect your data, no online service is completely immune to risk. If you believe your account is compromised, contact us immediately.

7. DATA RETENTION

We retain your personal information only as long as:

  • You have an active account with us
  • It is necessary to provide services to you
  • Legal or regulatory obligations require us to retain data

Once your account is deleted or deactivated, your personal information is purged from our servers, except as required by applicable law.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Significant changes will be posted on our website and notified via email. Continued use of the Tool after updates constitutes acceptance of the changes.

9. CONTACTING US

For questions or service-related announcements, we may contact you via email or WhatsApp. These communications are important for platform operation and do not contain promotional content.

10. GRIEVANCE OFFICER

As per the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are:

Shiva Pundir

Grievance Officer

Incerto Technologies Private Limited

#164, 1st Cross, 1st Main, RMV II Stage, Sanjaynagar, Bengaluru - 560094

Email: shiva@incerto.in

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.